Dear Mr. Matthew,
I feel regret to inform you that the delivery of these products was classified to an inferior. Please take care of this matter very carefully. These products arrived at our factory in good condition, but we found the software was not stable. As a result of it, we have to ask your company to compensate. Maybe you can give us a discount or something like that on our next purchasing order.
Please send my greetings to your new family member, and contact me if needed.