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你可能还没学会的7个和国外客户邮件沟通的技巧

做外贸,和国外客户沟通的方式有很多种,但是最基本也是也是沟通中最常用的应该是还是邮件。但是,以下7种和国外客户邮件沟通的技巧你一定会。

一、第一类句型:询问电子邮件地址 

当邮件地址里面出现一些标点符号的时候要知道他们怎么读哦!

Asking for Email Address

询问电子邮件地址

-“Can I have your email address?”
-“What is your email address?”
-“Do you have an email account?”
-“My email address is someone at hotmail dot com
(someone@hot mail.com).”
-“Do you have his email address?”
-“What was her email address again?”

P.S:
‘/’-forward slash(左斜线) ‘\’-back slash (右斜线)
‘—’-hyphen(连字符) ‘_’-underscore(下划线)

二、第二类句型:通过邮件索要信息

Requesting information through email

通过电子邮件索要信息

-“Can you send it to my email address?”
-“You can send it to me through email?”
-“Can you email it to me?”
-“Can I email it to you?”
-“Can I send you the information through email?”

注意:当你不知道是不是邮箱地址拼写正确,或者确认对方是否有收到你的邮件的时候。下面这些句型应该是你所需要的。

-“Can I verify your email address? The address I have on file appears to be incorrect.”
-“I am unable to email it to you.Can you tell me your email address again?”
-“I am getting a mail saying it is undeliverable I might have misspelled it.Can I double check your email address?”
-“The email address I sent it to was someone@hotmail.com.Is this correct?”
-“I sent the email to someone@hotmail.com.Didn’t you get it?”
-“That’s the wrong email address.My email address is someone@hotmail.net.”
-“Oh…I see the problem.My email address is some1@hotmail.com”

词汇讲解:

Verify = check on sth, you want to make sure sth is correct.
Undeliverable 发送失败
Misspelled = 拼写错误(过去式)
Double check = check again

三、第三类句型:通过电子邮件发附件

工作中总会有需要通过邮件传输文件的时候,在传送附件时候,有哪些常用句型?

Sending attachments through email

通过电子邮件发送附件

-“I can send you the document through email.”
-“I’ll send youthe images to your email account.”
-“Can I send the documents to your email?”
-“Can I email you the files.”
-“Can I email the files to you?”

注意:传输文件格式有问题的时候,你可能会用到下面这几句话;extension 在这里的意思是文件的后缀。

-“I received your email,but I didn’t receive the attachments.”
-“My company prevents many types of attachments.Can you send a text file instead?”
-“Before you send the document,change the extension .doc to .txt and then send it.When I receive it,I will change it back to .doc before I open it”
-“Hi Mary I sent you an email with my proposal as an attachment Did you receive it?”

注意:当文件超出大小的时候,你可能用到下面这几句话。

-“The file is too large to send through email.”
-“My email account will only allow sending attachments that are 1 MB or smaller”
-“My email account will only allow me to receive attachments that are 2 MB or smaller.”

四、第四类句型:当你发邮件出现了一些问题

Email Problems

电子邮件问题

注意:当你的电子邮件收件箱满了的时候,这些句子可能就会有用哦!

-“My email is getting full. I better delete some old mail.”
-“I better save my emails to my hard drive so I can make some room in my inbox.”
-“How do I request more storage space for my email account?I am constantly running out of space.”
-“You’re running out of email space too? I have the same problem at least once a month.”
-“I hate getting the mail that I am running low on space.”

词汇讲解:

make some room 腾出一点空间
storage space 存储空间
running out of sapce 就是说快没有存储空间存邮件啦~~

-“I just started my job so I haven’t received my email address yet.”
-“My email account hasn,t been created yet. They said I should receive it tomorrow.”
-“I haven’t received any emails in the last four hours. I think the server is down or something.”
-“I think the exchange server is down.Is down. Is somebody taking a look at this problem?”
-“I can’t send anything right now. Is anybody else having a problem with their email?”

注意:当你的工作邮箱账号坏掉的时候,这些句子可以帮助你表达!

-“It could be a network problem, but my email account is not
working.”
-“I can’t access my email right now. I think the server is down.”
-“Who should we contact if we are having email problems?”
-“I keep getting junk mail in my work account.How did they get this email address?”
-“How do I prevent junk mail?”

词汇讲解:

server 服务器
junk mail 垃圾邮件

五、第五类句型:回复和全部回复

Reply and Reply All

回复和全部回复

-“I sent out a mail to the whole group. I requested that they little’r’me with their ideas.”
-“When I receive a mail sent out to multiple people,I keep forgetting to send to all.”
-“Start a mail thread on your idea . I think everyone should get in on this discussion.”
-“Do you want me to start a mail thread for this?”

注意:
When you reply all, it goes out to everyone on the To line (收件人)and the CC line(抄送).
Can you copy me on that email you’re going to send?
发邮件的时候如果需要抄送某人,你可以说”I CC’d you”.(我已经抄送你了哦!)在这里CC stands for Carbon Copy

六、第六类句型:转发邮件

Forwarding Mail

转发邮件

-“I can’t find the mail about our next project. Can you forward the mail to me?”
-“I got a useful email on productivity. I think I will forward it to our team.”
-“I’ll forward you the mail I got from the manager.”
-“I received a mail from the marketing manager.I don’t know what she is asking for.Can I forward the mail to you?”
-“One of our clients is asking for more data on the BB project. Who should l forward this mail to?”

注意:当你要求或者告诉别人你会转发邮件给对方时,这些句型你可能会用的上哦!

-“My work email is currently down. Can you send it to my personal email address? lt is someone@hotmail.com.”
-“I’m having problems with my work email account. Can you send it to someone@hotmail.com instead?”
-“I’m having problems sending you an email to this account. Is there another email account you have that I can try?”
-“Our exchange serveris down for the next thirty minutes. lf this is urgent, you can send me an email to my personal account. lt is someone@hotmail.com.”

七、第七类句型:自动回复

Auto Reply

自动回复

-“I will be vacation until June 4th. I will be on email occasionally, but if you have an emergency, you can reach me at 555-555-5555.For information on financial reports, contact Suzy Mona.For information on quarterly earnings,contact Jim Beam.For other urgent matters, contact Billy McGale.”

注意:当你请假的时候,不能及时处理邮件,这个时候就需要设置自动回复邮件啦!上面这段也许会对有所用处哦!

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